Name an industry and/or product and it is a given that sooner or later a customer will purchase something that they just do not think is working right or they simply are not 100 percent satisfied with it.It has happened to every consumer—multiple times for most people—and even with some big-ticket items such as new vehicles.But it also is a given that vehicle manufacturers such as General Motors and dealerships such as Meyer Motors in Plymouth want to keep their customers happy so they have a program in place to handle those situations. Repurchased vehicles provide an avenue for customers who are not completely satisfied with their purchase while also providing options for possible future owners of those vehicles.Andrew Ringel, a Sales and Leasing Professional with Meyer Motors, explained that a repurchased vehicle can happen when a customer is dissatisfied with either the performance or appearance of their vehicle, or if the servicing dealer is unable to acquire the necessary parts in a timely manner for repair.The manufacturer gets involved to keep their customers happy and will repurchase the vehicle from the customer. Prior to the vehicle being placed back on the market, the manufacturer is required to resolve all issues (if any) with the vehicle before it can be available for purchase. Ringel said, “The last thing a manufacturer wants to do is put a valued customer in a defective vehicle, so they include a complimentary 12-month, 12,000-mile warranty for peace of mind and they also honor any existing factory warranty.”Ringel said they will share all repurchase documents and reasoning so you can get a better understanding why the repurchase occurred. With the increase in electronic components in new vehicles, sometimes the issues lie there but Ringel said he also has seen such issues as defective tires, paint defects and cellphones not linking with a vehicle’s Bluetooth as reasons for a vehicle being repurchased.Sometimes a vehicle is repurchased even though there was nothing really wrong with it. Ringel said, “A repurchased vehicle may sometimes be brought back due to unresolved issues, but that isn’t always the case. These vehicles are often repurchased as a gesture of goodwill.”Ringel said repurchases happen everywhere and with every brand of vehicle but what does differ from state to state are the laws as to whether or not customers must be told the vehicle they are buying is a repurchased vehicle. Unlike the neighbors in Illinois and Michigan, Wisconsin dealerships are required to note on the vehicle’s title if it was once repurchased. In order to be released from GM, the vehicle must be working within factory specifications. A multi-point inspection is conducted at Meyer Motors as well prior to being offered for sale.Many of the employees own repurchased vehicles because they are comfortable with the repurchase process. It is a nice way to find unique inventory at a great value as many can be offered at a savings. It is important to be educated on all of your options and this is a good option for many—especially once you have a better understanding of how it works. When you work with vehicles day in and day out, you realize things can “go wrong” whether it is a new, used, or certified vehicle. What is important to acknowledge is that General Motors is standing behind those occurrences.Meyer Motors has been in business for over 96 years and they are grateful for the relationships formed over the years. “We are here for your entire automobile ownership. We have had great experiences with these types of vehicles and want to educate about all options,” Ringel said.Meyer Motors offers new Buick and GMC vehicles, GM Certified Chevrolet, Buick and GMCs as well as a large variety of other pre-owned makes and models.To learn more visit GoMeyerMotors.com or stop by the dealership at 107 Plaza Lane in Plymouth. Call 920-893-1851 for sales, parts, service or emissions testing.Article written by Mark Sherry for the Sheboygan Sun
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